Jump to ..dropdown
  • About Votaphoto
  • Registration
  • Admins
  • Clients
  • Managing projects
  • Photo proofing
  • Sales & pricing
  • Billing
  • Custom domains & email
  • Security
  • Upload limitation
Search
  • About Votaphoto
  • Registration
  • Admins
  • Clients
  • Managing projects
  • Photo proofing
  • Sales & pricing
  • Billing
  • Custom domains & email
  • Security
  • Upload limitation

Back to FAQ

Billing

Can I get a receipt for my monthly plan payments to Votaphoto?

Definitely, simply click on the “Payment report” link under “Sales & Payment” from the top menu. Select the payment transaction and click on it. *Does not apply to Free plan members.

If I upgrade my monthly plan during the middle of a billing period will I get a refund for the unused portion?

Votaphoto’s plans are prorated and you will be charged at the old plan rate up to the day you upgrade and the remaining will be charged at your new plan rate.

How does metered billing being calculated?

If you are a paid member and you used more space than the max storage limit that your plan gives you, additional charge will be added to your monthly fee. The rate of additional charge is $0.035 per 100MB of exceeded space. The exceed space is based on the peak usage from previous billing date to the day before next billing date. However, if you make a mistake by uploading huge amount of files, you have 24-hour grace period to delete your uploads and it doesn’t count it as a peak usage. (e.g. if you upload 10Gb over 20G free storage and delete 3Gb within 24 hours, you will only be billed for 7Gb.)