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  • About Votaphoto
  • Registration
  • Admins
  • Clients
  • Managing projects
  • Photo proofing
  • Sales & pricing
  • Billing
  • Custom domains & email
  • Security
  • Upload limitation
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  • About Votaphoto
  • Registration
  • Admins
  • Clients
  • Managing projects
  • Photo proofing
  • Sales & pricing
  • Billing
  • Custom domains & email
  • Security
  • Upload limitation

Back to FAQ

Admins

How can I access my admin panel?

Simply use the subdomain you chose when signing up. For example if you chose “abcstudio” as your subdomain, to access your admin panel type “http://abcstudio.votaphoto.com/admin” into your browser. When you sign up we also send you a confirmation link to your email. This will also take you to your admin panel. If you are using a custom domain simply type your domain name followed by “/admin” into your browser. For example if your website is “gallery.abcstudio.com” the link to your admin area would be “gallery.abcstudio.com/admin”

Help I forgot my password!

If you have forgotten your password you can always reset it by going to the sign in page and clicking the Forgot your password? link. Once you do that simply follow the instructions to reset your password.

Are there any requirements for the logo image?

Your logo will be displayed on top left of every page. Only jpg, gif, png file types are allowed. Max file size: 512Kb. For best effects, the height of the logo should be no taller than 60 pixels.

Why do I need to setup my time zone?

The default timezone is Eastern Time EST (USA & Canada). For a smoother epxerience between you and your clients please adjust the timezone to your own and all dates and times displayed will be based on the timezone you have setup.

What is the “Background image for client’s personalized account sign in page”?

This image is used as the background of your client’s sign in page. Uploading a custom image can improve your company’s branding.

What is my “Contact page URL” and why is VotaPhoto asking for it?

Your “Contact page URL” is the link on your website with all your contact information. Instead of displaying information that could get outdated, we would like to provide your clients with a direct link to your own contact page.

How many team accounts can I create?

We don’t limit the number of team members you can create and manage, please create as many as you need.

Can team members change important settings like the business name, logo, pricing, etc?

No, only the main account that you used to signup can make updates to the business name, logo, email, pricing, etc on the settings page.